Welcome to Burnley Football Club’s Online Shop Call us 01282 700016

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Welcome to Burnley FC Superstore

The only place to buy official Burnley FC merchandise, with next working delivery available in the UK, a quick and easy collect in store service, and fast worldwide delivery. Please find answers to our most frequently asked questions below, and if you still require help or advice with anything related to our store or products, please contact us via this link with your query and we will reply to you as soon as possible.

If you have any suggestions as to how we can improve our online store, or would like to request that we stock a particular product, please email us at claretsstore@burnleyfc.com.

 

 

How much does delivery cost?

Click & Collect: FREE
Please leave 24 hours before collecting your item

UK Royal Mail 48*: £5
Tracked Delivery

UK Guaranteed Next Day*: £7.50
Must order before 2pm, Must be in to Sign For your item.

All International Orders: £15

*Tracking numbers provided on despatch.

Do you deliver to my country?

As we use Royal mail who can deliver to over 200 countries we are confident that we can deliver our products to you. If you need more clarification if we can deliver to your country please check Royal Mail's Country Guide

How Long will my order take to arrive?

This will depend on which delivery service you use and what day and time you place the order.

 

For all UK deliveries using our Standard Royal Mail 48 Tracked.

You can normally expect to get delivery of items within 2 working days but this is not guaranteed. If you place your order on a Thursday or Friday you may have to wait until at least the following Tuesday to receive it.

 

For all UK deliveries using our Next Day Delivery Option.

If you are wanting to gurantee your item will be be delivered the next day then you will need to place your order before 2pm. If you are placing your order on a Thursday after 2pm or on a Friday before 2pm then your item may be delivered on a Saturday depending on you postal depot. If not it could be take up to the following Monday to be delivered. If you order after 2pm on a Friday, or over the weekend then your order could take up until the following Tuesday to reach you as these orders will not be processed until the follwing Monday. We will always endevour to try get these items out to you as soon as possible.

 

For all International Orders.

As we use Royal Mail for all our international orders please see information on their website for delivery estimations. Please note that if ordered after 2pm your item will not be sent until the next WORKING day so please take this into account when working out your estimated delivery time.

How do I track my order?

Once processed you should receive an email confirmation with a tracking number from Royal Mail. You can use this to track your order via Royal Mail’s Track & Trace service. If you do not receive an email or have a query regarding your order please email claretsstore@burnleyfc.com

Delivery Charges

Click & Collect: FREE
Please leave 24 hours before collecting your item

UK Royal Mail 48*: £5
Tracked Delivery

UK Guaranteed Next Day*: £7.50
Must order before 2pm, Must be in to Sign For your item.

All International Orders: £15

*Tracking numbers provided on despatch.

If you are based outside the UK YOU MUST choose International Shipping, or your order may not be sent out.

Click and Collect is a new service, simply place your order as normal and choose 'Collect from Stadium Store' on the delivery options page. The Click & Collect service is free and convenient meaning you can collect your parcel at a time that suits you. Orders will be available for collection 48 hours after we received your order, on collection you will be required to bring your confirmation email and proof of ID. If for any reason an order is not collected after 10 working days you will be contacted to organise another form of delivery, please be aware this may incur a charge.

What will happen if no one is in when my parcel is delivered?

Unless you have specified a safe place or next door neighbour to deliver to, you should be left a card by Royal Mail with details of who to ring or the address of your local depot where you should be able to collect your order from at the specified time on the card. Please note you will need to take proof of ID and the card when collecting. Please Note: If you have placed and order for Next Day Delivery, someone MUST be in to Sign For your item or it will not be left, or put in a safe place. Please bear this in mind when using this service.

Can I collect my order?

If you use our FREE Click & Collect service you can collect your item after 24 hours of ordering. When collecting please bring confirmation of your order. If you use one of our chargeable delivery services you will only be able to collect your order from your local depot if you miss your delivery slot and you have been left a card. You will need to take the card and ID to be able to collect it.

Can I return my order?

Yes. If you are not happy with the product you have purchased you can return your order within 28 days from the date of purchase. To return simply bring your item to the Clarets Store with your order confirmation or post it back to us with a covering letter explaining your reason for return. Please note you will be responsible for the postage costs in sending this back to us. If the item is faulty then we will refund the original postage price of sending the item out to you. If the return is for any other reason then the original postage will not be refunded. If you have any queries regarding this please email claretsstore@burnleyfc.com

How do I return or exchange an item if it is unsuitable or faulty?

If you are not happy with the product you have purchased you can return your order within 28 days from the date of purchase. To return simply bring your item to the Clarets Store with your order confirmation or post it back to us with a covering letter explaining your reason for return. Please note you will be responsible for the postage costs in sending this back to us. If the item is faulty then we will refund the original postage price of sending the item out to you. If the return is for any other reason then the original postage will not be refunded. If you have any queries regarding this please email claretsstore@burnleyfc.com

What can I do if my order is incorrect, or there is an item missing from my order?

In the first instance please email us at claretsstore@burnleyfc.comand we will investigate why this has happened.

How do I choose the correct size kit or clothing item?

We have a sizing guide online that you can use or if you live local to the Clarets Store at Turf Moor you can always come in and try the item on in our changing room. Please note, Clarets Store at Charter Walk does not offer this faciltiy and does not always stock the full range of items displayed online.

 

MEN INTERNATIONAL SIZE CHART
USDUKFIE
XXS38XXS383838
XS40/42XS40/4240/4240/42
S44/46S44/4644/4644/46
M48/50M48/5048/5048/50
L52/54L52/5452/5452/54
XL56/58XL56/5856/5856/58
XXL60/62XXL60/6260/6260/62
3XL64/663XL64/6664/6664/66
MEN BODY MEASUREMENTS (cm)
SizeChestWaistHipInner leg
XXS71-7867-7277-8378
XS79-8673-7884-9079
S87-9479-8491-9780
M95-10285-9098-10481
L103-11091-98105-11282
XL111-11899-106113-12083
XXL119-126107-116121-12884
3XL127-134117-126 129-13685

 

WOMEN INTERNATIONAL SIZE CHART
USDUKFIE
XXS326343636
XS348363838
S3610384040
M3812404242
L4014424444
XL4216444646
XXL4418464848
3XL4620485050
WOMEN BODY MEASUREMENTS (cm)
SizeChestWaistHipInner leg
XXS76-7960-6388-9178
XS80-8364-6692-9478.5
S84-8867-7095-9879
M89-9371-7699-10379.5
L94-9877-82104-10880
XL99-10383-88109-11480.5
XXL104-10989-94115-12081
3XL110-11595-100121-12681.5

 

KIDS INTERNATIONAL SIZES
DEUSUKUKFIE
1044T03-Apr3-4Y4104104
116XS05-Jun5-6Y6116116
128S24/267/8Y8128128
140M26/289-10Y10140140
152L30/3211-12Y12152152
164XL32/3413-14Y14164164
176XXL34/3615-16Y16176176
KIDS BODY MEASUREMENTS (cm)
Sizeapp. age months/yearsbody heightchestBoysGirls
waisthipwaisthip
1043-4Y99-10455-5652-5356-6052-5356-60
1165-6Y105-11657-6054-5661-6454-5661-64
1287-8Y117-12861-6557-6065-7057-5965-70
1409-10Y129-14066-7161-6471-7660-6271-76
15211-12Y141-15272-7765-6877-8263-6577-83
16413-14Y153-16478-8369-7283-8866-6884-90
17615-16Y165-17684-8973-7689-9469-7191-97

 

BABIES BODY MEASUREMENTS (cm)
Sizeapp. age months/yearsbody heightchestwaisthip
622-4M57-6241-4341-4342-44
684-6M63-6844-4644-4545-47
746-9M69-7447-4946-4748-50
809-12M75-8050-5248-4951-53
8612-18M81-86535054-55
921-2Y87-92545156-57
982-3Y93-98555258-59
1043-4Y99-104565360-61
BABIES, CHILDREN, AND TEENS CLOTHING SIZES
DEUSUKUKFIE
62XS2/42-4M3623
68S4/64-6M6686
74M6/96-9M127412
80L9/129-12M188018
86XL12/1812-18M2A862A
922T18/241-2Y2A1/2922A1/2
983T24/302-3Y3A983A
1044T36/423-4Y4A1044A

Personalisation

All of our official replica shirts are available for personalisation.

The cost to personalise a shirt is as follows:
£5 per name (up to 12 letters)
£5 for up to 2 numbers.
£5 per pair of sleeve badges.

Items with custom printing cannot be exchanged or refunded unless the product is faulty. Furthermore, if a player changes his number at any time we cannot offer a refund or an exchange on this shirt (this does not affect your statutory rights).

We reserve the right to refuse to print shirts that we deem offensive or abusive. If we do deem your choice of personalisation to be offensive or abusive we will contact you to discuss an alternative and this could delay the time it takes to dispatch your order regardless of the level of delivery purchased.

Customers should be aware that sizing may vary from previous replica shirts. Please ensure you obtain the correct size before printing as we are unable to exchange or refund after letters and/or numbers have been applied to personalise your item. We cannot accept liability for any changes to players names and numbers due to transfers or a player deciding to change number or leave the club.

Washing Instructions

In order to preserve your personalisation, we advise that personalised shirts are washed inside out and without fabric conditioner at 30 degrees. Do not wash within the first 24 hours of application.

Clarets Store Opening hours

Clarets Store at Turf Moor

Burnley Football Club
Turf Moor
Harry Potts Way
Burnley
Lancashire
BB10 4BX
01282 700016
Monday - Friday : 9.00 am - 5.00 pm
Saturday (non Matchdays): 9.00 am - 5.00 pm
Sunday: Closed
Matchdays: Open 9am until Kick Off
and then 1 hour after Full Time

 

Clarets Store at Charter Walk

Charter Walk Shopping Centre
4 Fleet Walk
Burnley
BB11 1QE
01282 453914
Monday - Friday: 9.00 am - 5.30 pm
Saturday (non Matchdays):9.00 am - 5.30 pm
Sunday: 10.00 am - 4.00 pm
Matchdays: Usual opening hours

Secure payment

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Privacy Policy

For details of our policy, please visit the Club's main site at Burnley FC Privacy Policy

Visit Us

Clarets Store at Turf Moor

Burnley Football Club
Turf Moor
Harry Potts Way
Burnley
Lancashire
BB10 4BX

Clarets Store at Charter Walk

Charter Walk Shopping Centre
4 Fleet Walk
Burnley
BB11 1QE

Terms & Conditions

All FAQ’s, Sizing, delivery and personalisation terms found on this website are a formal part of these terms and conditions and can sometimes go into more detail than these terms. Please make sure you read and fully understand these before placing an order.

If for any reason you are not satisfied with your purchase from Burnley Football Club, return it to us within 28 days in its original condition and packaging for a full refund or exchange. We would advise that any returns are sent via recorded delivery as the Club cannot accept responsibility if the items are subsequently lost in the post. Furthermore, the cost of return postage is the responsibility of the customer unless the goods are deemed faulty. Items should be returned to the following address:

Clarets Store Returns
Burnley Football Club
Harry Potts Way
Burnley
BB10 4BX

The Club endeavours to ensure that all items, descriptions and prices which appear online are upto date and accurate, however, errors may occur. If order cannot be fulfilled the customer will be notified via email, card details will be retaken and a refund processed.

Unfortunately we are unable to refund or exchange the following items unless they are deemed faulty: DVDs, Earrings, Personalised Goods and items specifically made to order.

Burnley Football Club reserves the right to refuse any shirt personalisation request which it considers offensive, insulting or abusive, should this occur the customer shall be notified via email.
Personalised shirts may only be returned if they are deemed faulty, therefore, unsuitable sizes cannot be returned.
Furthermore, the Club is unable to accept responsibility if a player leaves or changes their squad number.

The Club aims to despatch all standard delivery orders as soon as possible with the goal of getting them to you within 2-5 working days, however, during busy periods please allow upto 10 working days.
Burnley Football Club also offers a guaranteed Next Day Delivery service on all orders placed before 2pm (Monday to Friday).
Next Day Delivery is unavailable on orders placed over the weekend, these will be despatched on the following Monday. A list of all delivery options can be found above.

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